Direct Official Support Channel
To maintain strict data security and ensure that every creator inquiry is thoroughly documented and audited by our technical team, email is our sole official communication channel. We do not operate third-party call centers or unofficial messaging groups.
Official Creator Support Email
support@offclicks.comAverage response time: 24 to 48 business hours (Monday – Friday)
How to Prepare Your Email for Faster Resolution
To help our support specialists investigate and resolve your inquiry on the first reply, please include the following details in your message:
Registered Email & Creator ID
Always send your email from the exact address linked to your OffClicks account and state your Creator Username or ID.
Exact Links or Campaign Names
If asking about tracking, provide the original destination URL, your generated deep link, and any SubID tags used.
Screenshots or Error Messages
Attach clear screenshots showing any unexpected dashboard notices, checkout code errors, or analytics questions.
Primary Areas We Assist With
Our specialized creator management team handles inquiries across all network operations:
Payout & Banking Guidance
Assistance with PayPal email updates, Payoneer account linking, direct bank wire details, and minimum threshold status.
Attribution & Link Telemetry
Help with understanding the 30-day merchant validation hold period, conversion rate metrics, and SubID reporting.
Vanity Promo Codes
High-volume creators can request personalized, trackable discount codes mapped directly to their brand name.
Tax & Verification Review
Guidance on submitting W-9 (US) or W-8BEN (International) tax verification forms required before your first disbursement.
Urgent Dispute & Merchant Escalation
If you believe a valid transaction was improperly attributed or cancelled by a merchant store, email us with the order transaction ID and customer receipt details. Our compliance team will open a formal audit with the merchant to ensure fair reconciliation.